Patient-Centric Marketing Features That Must Be Your Top Priorities

E-mail and search engine marketing. Social media and Web site optimization. Even big data and developing patient personas. More than just independent marketing functions, these activities and more, collectively, are part of the patient-centric—as opposed to brand-centric—marketing approach that’s not only favored, but expected by today’s healthcare consumers. For perspective, think of it this way: […]

Using Internal Marketing to Deliver an Exemplary Patient Experience

Today, even consumers of healthcare services are being influenced by the Disneys and Amazons of the world, and as a result, expectations are shifting higher all the time. Case in point: Did you know that as many as 96 percent of dissatisfied patients cite customer service, not quality of care, as the reason for their […]

From Visitor to Contact: 3 Tools for Capturing Qualified, Opt-in Emails

For healthcare marketers in particular, one truly critical juncture in the new patient acquisition process is when a prospect agrees to share valuable information like their Email address. In doing so, said prospect moves deeper into what’s called the “sales funnel,” transitioning from mere visitor and suddenly emerging as a qualified, opted-in contact. One more […]

3 Ways to Maximize ROI with Paid Search Advertising

Especially in an age of high-tech websites, mobile apps, and rapidly advancing social media strategies, most marketers, be it in healthcare or any industry, are surprised to hear that the digital marketing medium with the highest return on investment (ROI) isn’t any of those; it’s (still) paid search advertising, and by most measures, it’s not […]

Using Patient Personas for More Effective Healthcare Marketing

If someone were to describe a process that involves gathering facts, pointed questions of patients and ultimately using the results to make a determination, you’d say it sounds a lot like a diagnosis, right? And for healthcare marketers, a patient persona, in many ways, is just that, a type of diagnosis, and one that’s equally […]

How to Become a Healthcare Industry Thought Leader

It’s rather safe to say that physicians and healthcare practitioners earn more surnames, adjectives, and professional titles than those working in most any other industry. Aside from the traditional distinctions like MD, LPN, CNA, and PA, there are endless specialties, everything from bariatrics, to geriatrics, to pediatrics, and so on. It seems that in healthcare […]

Generation Jones: Marketing Healthcare to Young Baby Boomers

While some debate still lingers about what exactly to call “young” Baby Boomers—those born between, say, 1955 and 1964—universally known and accepted is this segment’s unprecedented impact on the healthcare industry, and its critical importance to healthcare marketers as a result. In terms of size, income, and standard of living, this distinct population segment is […]

The Three Cs of Physician Reputation Management

Have you ever Googled your name or the name of your medical practice and observed the top-ranking search results? Well, it’s safe to say that your patients have. Recent estimates confirm that eight in 10 patients report searching online for health-related information, and some even suggest that 62 percent of patients use third-party health ratings sites […]

Essential Features of Today’s Hospital Websites

Today there is no other digital marketing tool that can contribute more to your marketing results than a great website. In the past couple of years, hospital websites have evolved from glorified online brochures and branding tools to robust marketing engines that, when done right, serve as major hubs of outbound and inbound marketing activity […]

Two Truths and a Lie about Physicians and Social Media

Social media has been widely adopted across many industries as a vital component of any well-rounded digital marketing strategy, and physicians are rapidly joining the ranks. In fact, a recent study found that over 70% of primary care physicians and oncologists are now using social media to read and disseminate health information.  Many late adopters […]