Using Internal Marketing to Deliver an Exemplary Patient Experience

Today, even consumers of healthcare services are being influenced by the Disneys and Amazons of the world, and as a result, expectations are shifting higher all the time. Case in point: Did you know that as many as 96 percent of dissatisfied patients cite customer service, not quality of care, as the reason for their […]

Using Patient Personas for More Effective Healthcare Marketing

If someone were to describe a process that involves gathering facts, pointed questions of patients and ultimately using the results to make a determination, you’d say it sounds a lot like a diagnosis, right? And for healthcare marketers, a patient persona, in many ways, is just that, a type of diagnosis, and one that’s equally […]

How to Become a Healthcare Industry Thought Leader

It’s rather safe to say that physicians and healthcare practitioners earn more surnames, adjectives, and professional titles than those working in most any other industry. Aside from the traditional distinctions like MD, LPN, CNA, and PA, there are endless specialties, everything from bariatrics, to geriatrics, to pediatrics, and so on. It seems that in healthcare […]

Generation Jones: Marketing Healthcare to Young Baby Boomers

While some debate still lingers about what exactly to call “young” Baby Boomers—those born between, say, 1955 and 1964—universally known and accepted is this segment’s unprecedented impact on the healthcare industry, and its critical importance to healthcare marketers as a result. In terms of size, income, and standard of living, this distinct population segment is […]

Essential Features of Today’s Hospital Websites

Today there is no other digital marketing tool that can contribute more to your marketing results than a great website. In the past couple of years, hospital websites have evolved from glorified online brochures and branding tools to robust marketing engines that, when done right, serve as major hubs of outbound and inbound marketing activity […]

Two Truths and a Lie about Physicians and Social Media

Social media has been widely adopted across many industries as a vital component of any well-rounded digital marketing strategy, and physicians are rapidly joining the ranks. In fact, a recent study found that over 70% of primary care physicians and oncologists are now using social media to read and disseminate health information.  Many late adopters […]

Three Simple Ways for Hospitals and Physician Practices to Improve Google Local Search Rankings

There are hundreds of sophisticated marketing tactics that can take your hospital or medical practice to the next level, but you must start with the basics: can patients find you?  There was a time when people in your town who needed your medical care picked up the Yellow Pages and went to the physician or […]

Be Inspired: 3 Ways to Originate the Content Your Patients Want

There’s an insatiable need for consistent, quality healthcare content, and with a vast universe of topics at your disposal, part of the challenge is knowing where to start, and how to be proactive in finding topics that strike a chord with patients. So, what’s the answer? Worthwhile content ideas aren’t as elusive as you may think! […]

Retail Healthcare: Strategizing Your Market Position

The “retailization” of healthcare, whereby medical services are marketed and provided much like a retail consumer product, has been a growing trend for several years. Now, the Affordable Care Act is in full swing and it looks like retail healthcare is here to stay, especially after the U.S. Supreme Court ruled on June 26 to […]

How Rita Wilson and Angelina Jolie Can Spark Your Healthcare Marketing

Just today, actress Rita Wilson went public with the fact that she had a double mastectomy for a rare form of breast cancer, and that she may not have done so if she had not received a second medical opinion.  It’s been reported in virtually every major news outlet and social media is on fire […]